About Lacqupitta

Your trusted partner for premium water delivery across the United Kingdom since 2015

We believe that access to pure, high-quality water shouldn't be a luxury—it should be a standard. That's why we've dedicated ourselves to providing exceptional water delivery services that combine quality, convenience, and environmental responsibility.

Quality commitment

Our Story

From humble beginnings to serving thousands across the UK

2015

The Beginning

Founded by Sarah and James Mitchell in Manchester with a simple mission: deliver the purest water directly to homes and businesses across the UK. Starting with just one delivery van and a commitment to quality.

2017

Expansion

Expanded operations to cover 50 cities across England, Wales, and Scotland. Introduced our signature glass bottle return program, becoming one of the first eco-friendly water delivery services in the UK.

2019

Innovation

Launched our online platform and mobile app, making it easier than ever for customers to manage their deliveries. Introduced electric delivery vehicles in major cities, reducing our carbon footprint by 40%.

2021

Recognition

Achieved carbon-neutral status and received the UK Sustainable Business Award. Reached milestone of serving 25,000 happy customers while maintaining our 99.9% on-time delivery record.

2024

Today

Now serving over 50,000 customers across 500+ UK locations. Leading the industry in sustainable practices while maintaining our founding principles of quality, reliability, and exceptional customer service.

Mission icon

Our Mission

To provide every household and business in the UK with convenient access to the purest, highest-quality water while maintaining the highest standards of environmental responsibility and customer service excellence.

Our Values

Quality

Quality First

We never compromise on water quality, using advanced purification methods and rigorous testing to ensure every drop meets the highest standards.

Sustainability

Environmental Stewardship

We're committed to protecting our planet through sustainable practices, renewable energy, and innovative packaging solutions.

Customer Care

Customer Excellence

Our customers are at the heart of everything we do. We strive to exceed expectations with every interaction and delivery.

Reliability

Reliability

Consistent, on-time delivery you can count on. We understand that your routine depends on our reliability.

Leadership Team

Meet the passionate individuals driving Lacqupitta forward

SM

Sarah Mitchell

Co-Founder & CEO

Environmental scientist with 15+ years experience in water quality management. Sarah leads our sustainability initiatives and quality assurance programs.

JM

James Mitchell

Co-Founder & COO

Former logistics director with expertise in supply chain optimization. James oversees our delivery operations and customer service excellence.

DW

Dr. Emily Watson

Head of Quality Assurance

Microbiologist and water treatment specialist ensuring every bottle meets our rigorous quality standards through advanced testing protocols.

MC

Michael Chen

Sustainability Director

Renewable energy engineer leading our carbon-neutral initiatives and innovative packaging development programs.

Our Quality Commitment

Quality isn't just a promise—it's our foundation. Every step of our process is designed to deliver the purest water possible.

1

Source Protection

We partner with protected natural springs and maintain strict environmental standards to preserve water sources.

2

Advanced Purification

Multi-stage filtration including reverse osmosis, UV sterilization, and ozonation ensures maximum purity.

3

Rigorous Testing

Independent laboratory testing for over 200 potential contaminants, with results available to customers.

4

Safe Packaging

Food-grade materials and sanitized packaging ensure water quality from our facility to your door.

200+
Quality Tests
Comprehensive testing for contaminants, minerals, and purity
99.99%
Purity Level
Certified pure water exceeding all UK standards
24/7
Quality Monitoring
Continuous monitoring of all production processes

Awards & Certifications

Recognition for our commitment to excellence and sustainability

ISO Certification

ISO 22000:2018

Food Safety Management Systems certification ensuring highest safety standards

Carbon Neutral

Carbon Neutral Certified

Verified carbon-neutral operations through renewable energy and offset programs

Customer Service

UK Customer Service Excellence

National recognition for outstanding customer service and satisfaction

Sustainable Business

Sustainable Business Award

Leading environmental practices in the water delivery industry

Experience the Lacqupitta Difference

Join thousands of satisfied customers who trust us for their premium water delivery needs. Discover why quality, sustainability, and exceptional service make all the difference.