Privacy Policy

1. Introduction

Lacqupitta ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website lacqupitta.com or use our water delivery services.

2. Information We Collect

2.1 Personal Information

We may collect personally identifiable information, such as:

• Name and contact information (email address, phone number)
• Delivery address and billing information
• Payment information (processed securely by third-party providers)
• Account credentials and preferences
• Communication history and customer service interactions

2.2 Non-Personal Information

We may collect non-personal information about you:

• Browser type and version
• Operating system
• IP address and location data
• Website usage patterns and analytics
• Device information

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our water delivery services
• Process transactions and manage your account
• Communicate with you about orders, deliveries, and service updates
• Improve our website and services
• Send marketing communications (with your consent)
• Respond to customer service requests
• Comply with legal obligations

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party service providers who assist in operating our business
• Legal Compliance: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, sale, or acquisition of our business
• Consent: With your explicit consent for specific purposes

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience. You can control cookie preferences through our cookie management system or your browser settings. For more information, see our Cookie Policy.

7. Your Rights (GDPR)

Under UK GDPR, you have the following rights:

• Access: Request a copy of your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your personal data
• Restriction: Request restriction of processing
• Portability: Request transfer of your data
• Objection: Object to processing of your data
• Withdraw Consent: Withdraw previously given consent

To exercise these rights, contact us at [email protected].

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

9. Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

11. Contact Information

If you have any questions about this Privacy Policy, please contact us: