Terms of Service

1. Acceptance of Terms

By accessing and using the Lacqupitta website and services, you accept and agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Description of Service

Lacqupitta provides premium water delivery services to residential and commercial customers across the United Kingdom. Our services include:

• Regular delivery of bottled water
• Subscription management services
• Customer support and account management
• Water cooler rental (where applicable)

3. Account Registration

To use our services, you must:

• Provide accurate and complete information
• Be at least 18 years of age
• Maintain the security of your account credentials
• Notify us immediately of any unauthorized use
• Accept responsibility for all activities under your account

4. Subscription and Payment Terms

4.1 Subscriptions

• Subscriptions are ongoing until cancelled
• You may modify or cancel your subscription at any time
• Changes take effect from the next billing cycle
• No refunds for partial billing periods

4.2 Payment

• Payment is due in advance for each delivery period
• We accept major credit cards and direct debit
• Failed payments may result in service suspension
• Prices are subject to change with 30 days notice

5. Delivery Terms

5.1 Delivery Areas

We deliver to most areas across the United Kingdom. Some remote locations may incur additional charges or may not be serviceable.

5.2 Delivery Schedule

• Deliveries are made during business hours
• We provide delivery windows but cannot guarantee specific times
• Someone must be present to receive the delivery
• Failed deliveries may incur re-delivery charges

5.3 Access Requirements

• You must provide safe and reasonable access to the delivery location
• Clear instructions for access must be provided
• We reserve the right to refuse delivery to unsafe locations

6. Product Quality and Returns

6.1 Quality Assurance

We guarantee the quality of our water products. If you are not satisfied with the quality, contact us within 24 hours of delivery for a replacement or refund.

6.2 Damaged Products

Report any damaged or leaking bottles immediately upon delivery. We will provide replacements at no additional cost.

6.3 Bottle Returns

Empty bottles must be returned for reuse. Failure to return bottles may result in additional charges.

7. Cancellation and Refund Policy

• You may cancel your subscription at any time with 24 hours notice
• Cancellations must be made before the next scheduled delivery
• Refunds are provided for undelivered orders only
• Equipment rental fees are prorated upon return

8. Limitation of Liability

Lacqupitta's liability is limited to the value of the products and services provided. We are not liable for:

• Indirect, incidental, or consequential damages
• Delays caused by circumstances beyond our control
• Damage to property during delivery (except due to negligence)
• Loss of business or profits

9. Customer Responsibilities

As a customer, you agree to:

• Provide accurate delivery information
• Ensure safe access for delivery personnel
• Handle products safely and appropriately
• Return empty bottles in good condition
• Pay all charges promptly
• Treat our staff with respect

10. Intellectual Property

All content on our website, including text, graphics, logos, and images, is the property of Lacqupitta and protected by copyright and trademark laws. You may not use our content without written permission.

11. Privacy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your information.

12. Termination

We reserve the right to terminate or suspend your account and services for:

• Violation of these terms
• Non-payment of charges
• Fraudulent or illegal activity
• Abusive behavior toward staff

13. Governing Law

These Terms of Service are governed by the laws of England and Wales. Any disputes will be resolved in the courts of England and Wales.

14. Changes to Terms

We may modify these terms at any time. Changes will be posted on our website with an updated effective date. Continued use of our services constitutes acceptance of the modified terms.

15. Contact Information

For questions about these Terms of Service, contact us: